Online shopping and dating web sites are key areas of concern, says study
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The UK public fears online fraud and privacy invasion but are ill-informed
about the rules that protect them, according to research.
The Switched On report conducted by the
Ofcom Consumer Panel - an
independent body that advises the communications regulator - lists immoral
web merchants as a key concern for internet users, along with paedophiles and
people who lie on dating sites. Members of the public also told researchers that
they felt "under siege" from web and telephone spam.
These worries present a serious issue for the communications technology
sector, according to Anna Bradley, chair of the panel.
"Service providers, regulators and other policy makers need to give consumers
greater confidence that the risks are well managed," said Bradley.
"In addition, we need to help consumers understand about the existing
protections, make the residual risks clear to them and help them to make their
own electronic environment safer.”
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