Credit card provider contracts 40 per cent of its UK worforce to India and
other countries
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Credit card provider
Capital One is
reported to be outsourcing around 40 per cent of its UK-based jobs to India and
other countries.
Some 750 roles out of the company’s 2000-strong workforce are thought to have
been affected by the move, which includes call centre, account servicing and
support positions based in Nottingham.
The move is part of a global restructuring launched last year and follows
Capital One’s existing outsourcing policy.
In 2004, the company cancelled its contract with Indian supplier
Wipro after it emerged that
staff had made unauthorised credit offers to customers, but it continued to use
services from other Indian suppliers.
The news follow HSBC’s
recent announcement that it was closing its payments processing facility in
Scotland, with the vast majority of the 164 positions being offshored to India.
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