Shoppers unaware of their online rights
R E L A T E D C O N T E N T
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Two third of shoppers less likely to return goods online
Parliamentary reporter,
Computing 09 Mar 2010
and most aren't aware of their on-line consumer rights
A Business, Innovation and Skills Department survey has revealed almost
two-thirds of consumers are less likely to return goods bought online than those
they have purchased from the high street.
This is in despite of a statutory seven-day cooling-off period for goods
bought over the internet.
The survey confirmed Britons are now the biggest on-line shoppers in Europe -
having spent £38bn or 10 per cent of UK retail sales — but 77 per cent are not
aware of the difference in their rights between shopping over the internet and
visiting a store in person.
Consumer Minister Kevin Brennan said: "It's important we all know that most
online goods can be returned with no questions asked within seven days."
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