The IT analyst found that, while financial services firms have invested heavily during 2004, their IT spend will slump 2.1% in the next year.
IT executives will focus on finishing existing infrastructure consolidation projects and looking at additional investments in two areas: enterprise mobility and data center automation, even in this 'challenging environment' for IT services firms.
Manuel Mendez, associate analyst, technology leadership at Forrester, commented: 'To succeed with these priorities, IT departments will need to focus on generating more new IT investment budget for critical business objectives like customer acquisition and retention, and for key IT initiatives like configuration management.'
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